Unlimited experienced and certified vet support through texting, video calling, uploading videos and pictures of your pet. Unlimited 24/7 vet triage support. FREE video library for medical concerns and questions. Covers up to 6 pets (dogs/cats) in the same household.
I have several pets, does it cost the same for multiple pets?
Members can register up to 6 pets under one membership.
How does the Website work?
Once you sign up on our Website, as soon as it’s completed you will have access to a licensed Vet from anywhere in the world.
How long does it take to connect with a vet?
Connecting will take anywhere from 30 secs up to 1 minute. Please be patient and don’t hang up. If one of our Vets are helping someone else, there will be a message stating the Vet is unavailable. Then you can text or call back in a minute. This is rare but it might happen on the odd occasion.
Can we use this anywhere in the world?
Yes. Our Website is accessible worldwide as long as you have networkor WiFi access with a minimum bandwidth speed of 1.25mb and up.
The video is blurry, how do I get a clearer image?
Video chatting requires a faster processor and good WiFi or network connection. If you are experiencing difficulty, it is most likely your connection. We encourage you to ensure you have adequate connection for best results when using eVets4Pets Service.
Are your vets licensed?
All of our vets are licensed with at least 5 years of experience.
Are there any extra costs if I use the Website outside of the initial fee?
No. Once you have selected your payment option there are no additional fees.
Can your vets prescribe medication?
No. Our vets don't prescribe medication. However, our vets will assess your pet's situation and recommend over the counter medication and/or natural remedies to help your pet feel better and provide instruction on what and how to monitor your pet.
How do customers contact support?
Customers can contact support by clicking on the Support link on the left navigation on the member website, or by sending an email message within the support page of the member website, or contacting support via the Technical support number 1-833-351-8987.
Can I cancel the service?
Yes, you can cancel at any time.
Do customers receive a partial refund if they cancel mid-month?
No. Once a customer’s credit card is charged, there will be no refund for mid-month cancellations, however, customers will still have unlimited vet telehealth access until their paid subscription expires.
When are monthly subscription payments processed?
Customers are charged monthly. They are charged each month on the day of the month that corresponds with the original sign-up date (i.e., the 15th day of each month).
Membership Fee / Cancellation Policy
Credit card holder's account is automatically charged on the same date as the original transaction date on each corresponding month. Member must initiate the cancellation prior to credit card transaction charge date to cancel the membership without been charged. Membership subscription fees are non-refundable. The only valid method for cancelling your membership is to login to eVets4Pets service and go to Membership page and click the "Cancel Membership" button Once you cancel your membership subscription, you will not lose access immediately. Your membership will continue through the end of your current charge cycle.
